January 2023
Conversational AI as a SaaS solution
Though the barriers are coming down and there are a number of novel uses for chatbots cropping up across the industry, we are yet to see any solutions gain real traction. But chat interfaces are relatively young, with the first bots appearing in our lives around a decade ago. Though many see chatbots as another marketing gimmick, as adoption among large B2C companies grows we ...
[+]
The Top Conversational AI Trends Predicted for 2023
We investigate concerns that conversational artificial intelligence (AI) may reinforce negative gender stereotypes. With customer behaviour going through a whirlwind of changes, conversational AI [artificial intelligence] looks likely to become the new kingmaker in CX leadership. Meanwhile, Elon Musk, the CEO of ...
[+]
American Airlines Cargo is taking part in a global effort to transport life-saving medical and sanitation supplies to Haiti as the nation struggles to control a deadly cholera outbreak. In partnership with Airlink, a nonprofit humanitarian organization dedicated to bringing critical aid to communities in crisis, American is carrying more ...
[+]
Air Canada Cargo announced that scheduled service to Liege with its Boeing 767 freighters will begin next month, while flights to Basel are slated to begin in April.
Air Canada Cargo will operate flights twice per week to Liege, with service increasing to three flights per week later in the year. ...
[+]
Ti reports that 4th quarter and full year results from J.B. Hunt, the leading Arkansas intermodal, less-than-truck load, full-truck load and last mile provider, show that both its sales and its profits boomed in 2022.
[+]
The Alabama Port Authority today announced record container shipping numbers for the 2022 calendar year, with 563,191 TEUs handled.These numbers reflect the ninth year the Port of Mobile posted double-digit growth since 2009. With 563,191 TEUs moved in 2022, total container volumes were 11% over 2021. Intermodal rail volumes continued ...
[+]
Global air cargo tonnages have shown a strong post-holiday season recovery in the second week of 2023. This upswing is delayed compared with last year, when tonnages had already begun to recover by the end of the first week. However, when combining the first two weeks of 2023, the recovery ...
[+]
Port of Virginia® is posting its most productive year on record having processed more than 3.7 million TEUs in 2022, an increase of 5.1%.“We made real progress in 2022 and it was another very solid year for volumes,” said Stephen A. Edwards, CEO and executive director of the Virginia Port ...
[+]
In 2022, the Port of Halifax crossed the 600,000 TEU annual throughput threshold for the first time. Thanks to the 18 ocean carriers and the collective effort of PSA Halifax, CN, the ILA, and with dedicated support from the marine pilots and tug operator, 601,700 TEUs moved through Halifax's containerized ...
[+]
Worldwide Flight Services’ (WFS) cargo and ground handling operations in Spain are helping to spearhead the group’s ‘Our Sustainable Flight Path’ program with a series of initiatives and investments to significantly reduce emissions at its 7 airport stations across the country.WFS’ GSE fleet in Spain is now 89% electric for ...
[+]
More »
