The airline has a long history of innovation within the cargo operation, marked by industry firsts such as the first scheduled air cargo service in the world, the first pet carrier container, and the first unit load container (ULD). Supported by loyal team members, some hold as many as 50 years of experience working for the cargo operation. Other milestones include an award-winning reputation as an air cargo carrier, a record-breaking 2018 year earning over $1 billion in revenue, and more recently exceeding flown-as-booked (FAB) performance goals for 12 consecutive months.

American continues to focus efforts on how to modernize, innovate and connect the world in better ways, and the airline is currently making its largest single investment in its cargo operation to date with a new IT infrastructure. The first phase of the system went live on October 1 and provides an enhanced online booking platform, increased visibility around the world, and a robust back-end system that will further improve customer and employee experience.

“From the DC-3s American Airlines flew in our early days to the modern, fuel efficient B777-300ERs and B787-9s in our fleet today, we are extremely proud of the history of this airline’s cargo division,” says American Airlines Cargo President, Rick Elieson. “We’ve achieved a lot over the past 75 years. I’m proud to be part of an organization