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Embracing High-Touch Service for Shippers

By Tracy Meetre In the fast-paced realm of the transportation industry, where technology often takes center stage, it's easy to overlook the fundamental importance of personalized customer service. Yet, in an industry built on relationships and trust, high-touch service remains not only relevant but imperative for growth.Third-party logistics providers not only facilitate the shipping processes, they need to become crucial partners in their customers’ success. High-touch 3PL providers view their role ... [+]